The SERVPRO Customer Experience (Water Damage)

7/8/2021 (Permalink)

Many of our customer's have gone through life never having to deal with water intrusion to their home or business. Knowing this, we here at SERVPRO of Georgetown & Horry Counties take pride in making sure our customers are informed from day one. Here is a general outline of how we address water damages...

Identify Source

We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful. 

• Stop the Source
• Check for contaminated water

Identify Type of Water

We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of water will affect the specific restoration process we use. 

• Clean
• Grey
• Black

Survey Extent of Damage & Inspect the Premises

We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. 

• Survey Damage
• Complete Safety Inspection

Furniture Moved and Blocked in Place

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet

• Block Furniture

Emergency Water Extraction

We remove as much excess water as possible from affected areas

• Remove Excess Water

Carpet Pad

We check whether the carpet pad should be removed to save or protect the subfloor

• Inspect Carpet Pad
• Remove Carpet Pad if Needed

Treatments

Our process may utilize deodorizers as odor treatments or EPA registered disinfectants as antimicrobial treatments 

• Apply Deodorizer or Disinfectant 

Floor and Wall Inspection

We check the extent of wet flooring, subfloors and walls

• Inspect Floor
• Inspect Walls

Carpet

We examine carpet for damages and remove damaged carpet with guidance from you and the your adjuster 

• Inspect Carpet
• Removal Carpet if Needed

Measure Temperature/Humidity for Drying Analysis

We monitor the temperature and humidity levels to make sure conditions are conducive for drying

• Measure Temperature
• Measure Humidity

Equipment

Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture in wet materials until the materials return to acceptable drying goals 

• Utilize Drying Equipment 
• Utilize Monitoring Equipment